Refund and Returns Policy
Refund & Returns Policy
At White Rose Direct Limited, customer satisfaction is very important to us. We understand that occasionally a product may not meet your expectations or circumstances may change. This policy explains how returns, refunds, and warranties are handled.
Returns
If you wish to return an item, the product must be unused, unopened, and in its original packaging, with all tags, seals, and labels intact. Returns must be made within 28 days of the dispatch date. Please include proof of purchase, along with your name, address, contact number or email, and a brief note explaining the reason for return. All returns must be sent via recorded delivery. Customers are responsible for return postage and handling charges. Any faulty or incorrect items must be reported within 3 days of receipt.
Delivery Charges & Refunds
We offer free delivery on orders over ÂŁ150. If a return or cancellation causes your order total to fall below ÂŁ150, the original delivery charge will be deducted from your refund. This includes ÂŁ3.95 Small Item Delivery and ÂŁ5.95 Standard Delivery. Items refused at delivery are not eligible for a delivery charge refund.
Non-Returnable Items
Used products cannot be refunded or exchanged. Personalised items, including custom cricket bats or clothing with names or numbers, are non-returnable unless faulty. Personal care or hygiene products such as gloves, supports, or protective wear cannot be returned due to hygiene reasons. If an item is returned and found to be used, damaged, or not in its original condition, it will be returned to the customer and additional delivery charges may apply.
Warranty & Repairs
Most cricket equipment comes with a manufacturer’s warranty. During the warranty period, customers are entitled to a repair only and not a replacement. Repairs are handled directly by the manufacturer, and we will assist by coordinating on your behalf. Items must be securely packaged in a sturdy cardboard box similar to the original delivery packaging. If suitable packaging is unavailable, the item may be dropped off at our store or warehouse.
We also offer an in-house bat repair service if the original manufacturer cannot offer a repair or replacement. Please contact our support team to arrange an appointment. Replacement items are not provided while repairs are in progress.
Courier Delays
Once an item has been dispatched and handed over to the courier, any delivery delays are outside of our control. Customers are advised to contact the courier directly using the tracking information provided.
Contact Us
White Rose Direct Limited
3 Hardaker Street,
Bradford, BD8 8EP
Email: info@whiterosedirect.com
Phone: 07376 046932