At White Rose Direct Limited, we want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Whether your gear doesn’t meet your expectations, you’ve had a change of mind, or circumstances have changed — we’ve got you covered.
Returns Made Easy
If you wish to return an item, please follow these simple steps: Ensure the product is unused, unopened, and in its original packaging, with all tags, seals, and labels intact, just as you received it. Returns must be made within 28 days of the dispatch date. Include proof of purchase, your name, address, contact number or email, and a brief note explaining the reason for return. Return the item via recorded delivery – the customer is responsible for return postage and handling charges. Important: Any faulty or incorrect items must be reported to us within 3 days of receipt.
Delivery Charges on Returns
We offer free delivery on orders over £150. However, if a return or cancellation causes your final total to drop below £150, the original delivery charge will be deducted from your refund. Items refused at delivery will not be eligible for a delivery refund.
Non-Returnable Items
Used products cannot be refunded or exchanged. Personalised cricket gear (e.g., custom bats, shirts with names) can only be returned if faulty. Personal care or hygiene items (e.g., athletic supports, gloves) are non-returnable due to hygiene reasons. If a returned item is found to have been used or not in its original condition, it will be sent back to you, and delivery charges will apply.
Warranty & Repairs
Most cricket equipment comes with a manufacturer’s warranty. If something goes wrong during the warranty period, you’re entitled to a repair, not a replacement. Repairs are handled directly by the manufacturer. We’ll assist by coordinating with them on your behalf. Items must be securely packaged in a cardboard box, similar to how they were originally delivered. If you don’t have suitable packaging, you may arrange to drop the item off at our store/warehouse. Contact our support team to schedule an appointment.
Please note: we do not offer replacement items during the repair process.
Courier Delays
Once an item has left our warehouse and is in the hands of the courier, any delivery delays are out of our control. In such cases, we kindly ask customers to contact the courier directly using the tracking information provided.
If you have any questions or concerns about a return, exchange, or warranty issue, feel free to contact our customer service team – we’re always happy to help!
Address
White Rose Direct Limited
3 Hardaker Street,
Bradford, BD8 8EP
info@whiterosedirect.com
01274 317288
0737604932
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