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What are your opening hours?

Our opening hours are 10am-7pm Monday to Friday and 10am-6pm Saturday and Sunday

How can I contact White Rose Direct Ltd?

For any queries or questions, please e-mail us on hello@whiterosedirect.com or call 01274317288

What payment methods does White Rose Direct accept?

We accept all major credit/debit cards.

How can I track my order?

Yes, please login to your account and visit the ‘My Account’ section where you will find your order status.

Which couriers do you use?

We use DPD/Royal Mail for our delivery services

How do I cancel my order?

Orders are normally packed within 1 working day of the order being placed. If you want to cancel the order, please e-mail sales@whiterosedirect.com or call 01274317288

How do I return an unwanted item?

Please visit our returns policy to check if your item is applicable for a return. If an item is in an unused condition, you can return it back to us within 28 days. Please package the items and send it back to us to the below address:

Returns Department

White Rose Direct Ltd.

217 Keighley Road
Off Emm Lane
Frizinghall
Bradford
BD9 4JR

What do I do if I receive an item which is damaged?

In an unlikely event that an item has been damaged, please call us on 01274 317288 at your earliest possible convenience.

Is it possible to collect my item from your store?

Yes, absolutely. When at the checkout, select the ‘Collect from Store’ option.

My order status is showing as delivered but I have not received my items. What do I do?

We try to offer the highest level of service including our courier partners but occasionally, we may encounter problems. If you’ve experienced this problem, please contact us via email on xxx or call us on 01274 317288 and we will look to get this matter resolved as soon as possible.

When will I receive my order?

We aim for all our orders to de dispatched and with you within 4-7 working days. Please be aware that during busy sales periods, your item could take between 7-10 working days to reach you.

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