faq

FAQ

faq

Frequently Asked Questions

Our Opening hours during the cricket season are 11am-6pm Monday to Friday and 9am-2pm Saturday and Sunday.During the offseason we run different opening hour

For any queries or questions, please e-mail us on hello@whiterosedirect.com or call 01274317288 or Whatsapp on 07376046932

We accept all major credit/debit cards and cash

Yes, please login to your account and visit the ‘My Account’ section where you will find your order status.

We use different couriers to give our customer the best pricing and delivery. Theseinclude DPD, Royal Mail, Parcelforce, Evri and Fedex for our delivery services

Orders are normally packed within 1 working day of the order being placed. If you want to cancel the order, please e-mail sales@whiterosedirect.com or call 01274317288

Please visit our returns policy to check if your item is applicable for a return. If an item is in an unused condition, you can return it back to us within 28 days. Please package the items and send it back to us to the below address:
Returns Department
White Rose Direct Ltd.
3 Hardaker Street
Bradford
West Yorkshire
BD8 8EP

In an unlikely event that an item has been damaged, please call us on 01274 317288 at your earliest possible convenience.

Yes, absolutely. When at the checkout, select the ‘Collect from Store’ option.

We try to offer the highest level of service including our courier partners but occasionally, we may encounter problems. If you’ve experienced this problem, please contact us via email oninfo@whiterosedirect.comor call us on 01274 317288 and we will look to get this matter resolved as soon as possible

We aim for all our orders to de dispatched and with you within 1-3 working days. Please be aware that during busy sales periods, your item could take between 7-10 working days to reach you.

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