FAQ

Orders are normally packed within 1 working day of the order being placed. If you want to cancel the order, please e-mail sales@whiterosedirect.com or call 01274317288

Please visit our returns policy to check if your item is applicable for a return. If an item is in an unused condition, you can return it back to us within 28 days. Please package the items and send it back to us to the below address:
Returns Department
White Rose Direct Ltd.
3 Hardaker Street
Bradford
West Yorkshire
BD8 8EP

In an unlikely event that an item has been damaged, please call us on 01274 317288 at your earliest possible convenience.

Yes, absolutely. When at the checkout, select the ‘Collect from Store’ option.

We try to offer the highest level of service including our courier partners but occasionally, we may encounter problems. If you’ve experienced this problem, please contact us via email oninfo@whiterosedirect.comor call us on 01274 317288 and we will look to get this matter resolved as soon as possible

We aim for all our orders to de dispatched and with you within 1-3 working days. Please be aware that during busy sales periods, your item could take between 7-10 working days to reach you.