Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
1. Acceptance of Terms
By accessing and using the White Rose Direct Ltd website (“the Website”), you agree to be bound by these Terms and Conditions. You must not use the Website for any unlawful or prohibited purpose. If you do not agree to these terms, please discontinue use of the Website immediately.
2. General Information Only
The content on the Website is for general information only and should not be considered as professional advice. You should not base any decisions solely on this content.
3. Third-Party Links
The Website may contain links to external websites that are operated by third parties. These links are provided for your convenience only. We do not endorse these websites and are not responsible for their content or availability.
4. Intellectual Property
4.1 All intellectual property rights, including copyright, trademarks, and design rights, in the Website and its content (including text, graphics, software, and source code) are owned by or licensed to White Rose Direct Ltd, or used legally by us.
4.2 You may only use Website content for personal, non-commercial purposes. You may not download, copy, reproduce, transmit, store, or distribute any material without written permission from the copyright holder, except for printing pages for personal home use.
5. Disclaimers and Limitation of Liability
5.1 The Website is provided on an “as is” and “as available” basis. We make no guarantees or warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
5.2 To the fullest extent allowed by law, White Rose Direct Ltd shall not be liable for any indirect or consequential losses, including loss of business, data, profits, or opportunities, arising from the use of the Website.
5.3 We do not guarantee uninterrupted or error-free operation of the Website, nor that it or its server is free from viruses or other harmful components.
5.4 Nothing in these Terms excludes or limits White Rose Direct Ltd’s liability for death or personal injury caused by our negligence.
6. Order Acceptance
6.1 Verbal or electronic acknowledgment of an order does not constitute order acceptance. A legally binding contract is formed only when goods are dispatched or collected. We reserve the right to reject any order, in whole or part, and will notify you accordingly.
6.2 The final price will be confirmed at the time of order. We reserve the right to adjust prices due to supplier cost changes, taxes, or errors. You’ll be notified of changes and given a chance to cancel.
6.3 If a pricing error occurs, we will either contact you to confirm whether you wish to proceed at the correct price or cancel your order. We are not obliged to honor incorrect prices.
6.4 Similarly, if a product is misdescribed, we will contact you to confirm whether you wish to proceed or cancel. We may offer the correct product at the accurate price.
6.5 Order confirmations are sent to the email provided at checkout. Receipts will be included with your order upon delivery.
7. Paying in Installments
We partner with several installment providers:
- Klarna, Laybuy, Splitit, ClearPay, PayPal: Goods are dispatched immediately.
- Partial.ly: Goods are dispatched once full payment is received.
A 5% surcharge applies to all installment payments made via Klarna, Clearpay, Laybuy, Splitit, or Partial.ly.
8. Discounts and Promo Codes
Discounts are reflected directly in the product prices listed. If a discount is mistakenly applied to an ineligible item, we reserve the right to ask you to pay the difference or cancel the order. Selected items may be excluded from discounts. White Rose Direct Ltd reserves the right to end promotions at any time without notice.
9. Indemnification
You agree to indemnify and hold harmless White Rose Direct Ltd, its employees, and agents from any claims, damages, costs, or liabilities arising from your use of the Website or breach of these Terms.
10. Severability
If any provision of these Terms is found invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.
11. Order, Return, Exchange, and Refund Policy
Order confirmation does not imply acceptance. We reserve the right to accept or reject orders at our discretion. If a charge has already been made and we cancel your order, a refund will be issued promptly. We may request additional verification before processing certain orders, which could delay dispatch.
12. Lost Parcel Process
In the event of a lost parcel during transit, we must wait for the courier’s investigation to conclude before issuing a replacement or refund. You are encouraged to contact the courier directly to initiate a claim, while we work to resolve the issue.
